2014 Accounting & Customer Service Conference
Preliminary Agenda
Wednesday, July 9
Noon |
Registration & Meeting Check-In Opens |
GENERAL SESSIONS |
|
1:00 p.m. – 1:15 p.m. |
Welcome Weldon R. Gray, CPA, TSTCI CEO |
1:15 p.m. – 2:15 p.m. |
Marketing in a Wireless World – Effective Strategies to Combat Line Loss and Remain Relevant Dee Dee Longenecker - JSI |
2:15 p.m. – 3:15 p.m. |
Individual Federal Tax Update Accounting Dirk Coleman – Curtis Blakely and Co., P.C. |
3:15 p.m. – 3:30 p.m. |
Break |
CONCURRENT SESSIONS |
|
3:30 p.m. – 4:30 p.m. CUSTOMER SERVICE |
Refreshingly Refresh – PUC Rules – What you need to know Jo Shotwell – CHR Solutions |
3:30 p.m. – 4:30 p.m. ACCOUNTING |
Accounting Best Practices – Accounting CLECs, Other Non-Reg, Grants, and More… Charles A. Albert – Curtis Blakely and Co., P.C.
|
5:30 p.m. – 7:00 p.m. |
Welcome Reception (Casual Dress) |
Thursday, July 10
7:00 a.m. – 8:00 a.m. |
Registration and Full Breakfast |
GENERAL SESSIONS |
|
8:00 a.m. – 8:15 a.m. |
Welcome and Opening Remarks Steven Steele, TSTCI President Weldon R. Gray, TSTCI CEO
|
8:15 a.m. – 9:15 a.m. |
“Get Your FCC Groove On”- Update – QRA, Rate Floor & More… RJ Del Mese – Moss Adams
|
9:15 a.m. – 9:30 a.m. |
Break |
9:30 a.m. – 10:15 a.m. |
“Email, Excel, and Apps, oh my!” - A Technology Update Todd McElmurry – Curtis Blakely and Co., P.C.
|
10:15 a.m. – 11:00 a.m. |
Affordable Care Act – Impacts and Influences Jeff A. Mund – The Mund Group Joanie Verinder – Group & Pension Administrators, Inc.
|
11:00 a.m. – 12:00 p.m. |
VoIP versus Landline POTS – What are the issues?
Roger Baublit, - GVNW Matt Snowden – Bolinger, Segars, Gilbert & Moss, LLP
|
12:00 p.m. – 1:00 p.m. |
Conference Provided Lunch |
CONCURRENT SESSIONS |
|
1:00 p.m. – 2:00 p.m. ACCOUNTING |
Ethics & Values for Texas CPAs and Accounting Professionals Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University
|
1:00 p.m. – 2:00 p.m. CUSTOMER SERVICE |
Leveraging a 360 Degree View of Your Customer Kevin Kutcher – CHR Solutions
|
2:00 p.m. – 3:00 p.m. ACCOUNTING |
Ethics for CPAs Continued Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University
|
2:00 p.m. – 3:00 p.m. CUSTOMER SERVICE |
Do You Believe in Magic? Billing & Customer Perception Turning Rate Increases into Perceived Benefits Darla Parker – JSI
|
3:00 p.m. – 3:15 p.m. |
Break |
CONCURRENT SESSIONS |
|
3:15 p.m. – 4:15 p.m. ACCOUNTING |
Ethics for CPAs Continued Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University
|
3:15 a.m. – 4:15 p.m. CUSTOMER SERVICE |
It’s a Marketing Thing! Customer Service Russell Kacer – Ganado Telephone Company, Inc.
|
4:15 p.m. – 5:00 p.m. ACCOUNTING |
Ethics for CPAs Continued Carolyn Conn, Ph.D., CPA, CFE Professor of Accounting, St. Edward’s University |
4:15 p.m. – 5:00 p.m. CUSTOMER SERVICE |
How to be a CSR for a Telecommunications Provider Dodie North – GVNW Consulting
|
Friday, July 11
7:00 a.m. – 8:00 a.m. |
Full Breakfast
|
GENERAL SESSIONS |
|
8:00 a.m. – 9:00 a.m. |
New Product Profit Projections – Is it a good deal? Wade Wilson– Bolinger, Segars, Gilbert & Moss, LLP
|
9:00 a.m. – 9:45 a.m. |
Legislative/Regulatory Update Weldon R. Gray – TSTCI
|
9:45a.m. – 10:00 a.m. |
Break |
10:00 a.m. – 11:00 a.m. |
CLOSING KEYNOTE: Make 'em Say "WOW!" Rob Bell
|
11:00 a.m. |
Grand Prize Drawing PAC Raffle Prize Drawing
|
|
Meeting Adjourns - Safe Travels |
Back to 2014 TSTCI Accounting & Customer Service Home Page
|