2016 Accounting & Marketing/Customer Service Conference
Preliminary Agenda
Wednesday, July 6
Noon – 5 p.m. |
Registration |
1 p.m. – 1:15 p.m. |
Welcome Weldon R. Gray, CPA, TSTCI CEO |
CONCURRENT SESSIONS |
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1:15 p.m. – 2:15 p.m. ACCOUNTING |
Ethics & Values for Texas CPAs and Accounting Carolyn Conn, Ph.D., CPA, CFE, Professor of Accounting, St. Edward’s University
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1:15 p.m. – 2:15 p.m. MARKETING/ CUSTOMER SERVICE |
Digital Marketing (Top 3 ways you may be screwing up your digital marketing.) Mark Fordice & Ashley Brown, Pivot Group, LLC
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CONCURRENT SESSIONS
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2:15 p.m. - 3:15 p.m. ACCOUNTING |
Ethics (continued) Carolyn Conn, Ph.D., CPA, CFE |
2:15 p.m. - 3:15 p.m. MARKETING/ CUSTOMER SERVICE |
How to be a CSR for a Telecommunications Provider and How to Deal with Negative Customers Jennifer Doss , GVNW
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3:15 p.m. – 3:30 p.m. |
Break |
CONCURRENT SESSIONS |
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3:30 p.m. – 5 p.m. ACCOUNTING |
Ethics (continued) Carolyn Conn, Ph.D., CPA, CFE |
3:30 p.m. – 4:30 p.m. MARKETING/ CUSTOMER SERVICE |
“Customer Service + Marketing = SUCCESS!" Russell Kacer, YK Communications
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5:30 p.m. – 7 p.m. |
Welcome Reception (Casual Dress) |
Thursday, July 7
7 a.m. – 5 p.m. |
Registration |
7 a.m. – 8 a.m. |
Breakfast |
GENERAL SESSIONS |
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8 a.m. – 8:05 a.m. |
Welcome and Opening Remarks Tim Humpert, TSTCI President Weldon R. Gray, CPA, TSTCI CEO
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8:05 a.m. – 9:30 a.m. |
Opening General Session How to Build a Better You Bryan Dodge
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9:30 a.m. – 9:45 a.m. |
Break |
9:45 a.m. – 10:30 a.m. |
Federal USF – 80,000 Ft. Overview Gary Smith, JSI – John Staurulakis, Inc.
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10:30 a.m. – 11:15 a.m. |
State Sales Tax Review and Update Debbie Broyles, Curtis Blakely & Co., P.C.
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11:15 a.m. – Noon |
Information Security 2016 Clay Moreland, Bolinger, Segars, Gilbert & Moss, LLP |
Noon – 1 p.m. |
Lunch on your own |
CONCURRENT SESSIONS |
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1 p.m. – 2 p.m. ACCOUNTING |
Advanced USF – Federal & State Chad Duval, Moss Adams, LLP
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1 p.m. – 2 p.m. MARKETING/ CUSTOMER SERVICE |
Customer Experience (Dancing with data: 5 data pieces to improve your customer experience. Mark Fordice & Ashley Brown, Pivot Group, LLC
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CONCURRENT SESSIONS |
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2 p.m. – 3 p.m. ACCOUNTING |
Revenue Recognition Accounting Standards – What it means for your records. Blake Lackey, Curtis Blakely & Co., P.C. |
2 p.m. – 3 p.m. MARKETING/ CUSTOMER SERVICE |
Update on E-Rate and Lifeline DeeDee Longenecker, JSI – John Staurulakis, Inc. |
3 p.m. – 3:15 p.m. |
Break |
CONCURRENT SESSIONS |
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3:15 p.m. – 4:15 p.m. ACCOUNTING |
New FASB Lease Accounting Standards: Impacts on Both Lessors and Lessees Wade Wilson, Bolinger, Segars, Gilbert & Moss, LLP Nathen Paden, Bolinger, Segars, Gilbert & Moss, LLP
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3:15 p.m. – 4:15 p.m. MARKETING/ CUSTOMER SERVICE |
10 Quick Ideas for Successful Sales Jennifer Logsdon, Centerra Corp.
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CONCURRENT SESSIONS |
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4:15 p.m. – 5 p.m. ACCOUNTING |
Forecasting and Benchmarks – All you ever wanted to know Sharon Minor, Moss Adams, LLP
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4:15 p.m. – 5 p.m. MARKETING/ CUSTOMER SERVICE |
Marketing and Customer Service–Round Table Discussion Toni Rivas, VTX1
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Friday, July 8
7 a.m. – 11:30 a.m. |
Registration
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7 a.m. – 8 a.m.
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Breakfast |
GENERAL SESSIONS |
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8 a.m. – 9 a.m. |
FCC Tariff Options/Issues/Update Don Nowotny & Chad Duval, Moss Adams, LLP
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9 a.m. – 9:45 a.m. |
Excel Computer Stuff – So That’s How You do That! Todd McElmurry, Curtis Blakely & Co., P.C.
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9:45 a.m. – 10 a.m. |
Break
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10 a.m. – 11 a.m. |
The Best Industry in the World! Tim Owens, Cronin
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11 a.m. – 11:30 a.m. |
Brief Legislative Update Weldon R. Gray, TSTCI
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11:30 a.m. |
Grand Prize Drawing PAC Raffle Prize Drawing
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11:45 a.m. |
Meeting Adjourns |
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