2017 Accounting, Marketing & Customer Service Conference
Sheraton Arlington Hotel | 1500 Convention Center Drive | Arlington, TX 76011
Wednesday, July 12
| Noon - 5:00 p.m. |
Registration
Champions Foyer |
| 1:00 - 1:15 p.m. |
Welcome
Rusty Moore, TSTCI President
Big Bend Telephone Company
Weldon R. Gray, CPA
TSTCI CEO
Champions II & III
|
| GENERAL SESSIONS |
|
1:15 - 2:15 p.m.
|
Culture of Positive Change
Rebecca Bevel, Centerra Corp.
Champions II & III
|
2:15 - 3:15 p.m
|
Privacy-Opportunities Abound-CPNI-Red Flag-Broadband-ISP
Dee Dee Longenecker, JSI
John Staurulakis, Inc. (JSI)
Champions II & III
|
| 3:15 - 3:30 p.m. |
BREAK (Champions Foyer) |
| CONCURRENT SESSIONS |
|
3:30 - 4:30 p.m.
ACCOUNTING |
Federal USF Update
Chad Duval, Moss Adams LLP
Champions II & III
|
3:30 - 4:30 p.m.
MARKETING/CUSTOMER SERVICE |
Pricing Strategies — Regulated vs. Non-Regulated, Bundles & More
Dodie North, GVNW Consulting, Inc.
Champions I
|
| 5:30 - 7:00 p.m. |
Welcome Reception (Casual Dress), Plaza on the Hill |
Thursday, July 13
| 7:00 - 8:00 a.m. |
Registration and Full Breakfast (Champions Foyer) |
| GENERAL SESSIONS |
|
| 8:00 - 8:15 a.m. |
Welcome and Opening Remarks
Weldon R. Gray, CPA
TSTCI CEO
Champions II & III
|
| 8:15 - 9:30 a.m. |
OPENING GENERAL SESSION
The Kindness Diaries
Leo Logothetis
Champions II & III
|
| 9:30 - 9:45 a.m. |
Break (Champions Foyer) |
| 9:45 - 10:30 a.m. |
Your Webpage — Keeping It Fresh
• Metrics to Drive Strategies
• Top 10 Things to Measure
Leif Street, Pivot Group
Champions II & III
|
| 10:30 - 11:15 a.m. |
Cyber Issues and Ransom Ware — Protect Thyself
Clay Moreland, Bolinger, Segars, Gilbert & Moss, LLP
Champions II & III
|
| 11:15 a.m. - Noon |
PUC Rules Refresher
Dodie North, GVNW Consulting, Inc.
Champions II & III
|
| Noon – 1:30 p.m. |
Lunch (on your own) |
| CONCURRENT SESSIONS |
|
1:30 - 2:15 p.m.
ACCOUNTING |
FCC Changes to Part 32 — What you Need to Know
Wade Wilson, Bolinger, Segars, Gilbert & Moss, LLP
Champions II & III
|
1:30 - 2:15 p.m.
MARKETING/
CUSTOMER SERVICE |
Measuring Success of CSR's — Metrics and KPI's
Tim Owens, Cronin
Champions I
|
2:15 - 3:00 p.m.
ACCOUNTING |
Budgeting in a Part 32 World-Legacy vs. ACAM
Sharon Minor, Moss Adams LLP
Champions II & III |
2:15 - 3:00 p.m.
MARKETING/
CUSTOMER SERVICE |
Customer Problems vs. Problem Customers
Leif Street, Pivot Group
Champions I |
| 3:00 -3:15 p.m. |
Break (Champions Foyer) |
3:15 - 4:00 p.m.
ACCOUNTING |
Time Code Reporting — Foundation of Accounting
Mitchell McCoy, Curtis Blakely & Co., P.C.
Champions II & III
|
3:15 - 4:00 p.m.
MARKETING/
CUSTOMER SERVICE |
New Product Hall of Fame and Hall of Flops
Mcxie Hurst, Peoples Telephone Cooperative
Andy Johns, WordSouth
Champions I
|
4:00 - 5:00 p.m.
ACCOUNTING |
USAC Audits-Oh My! High Cost-Lifeline-Contributor Revenue
Nikki-Blair Carpenter, USAC
Pam Hughet, USAC
Champions II & III
|
4:00- 5:00 p.m.
MARKETING/
CUSTOMER SERVICE |
Round Table Discussion
Moderator: Toni Rivas-VTX1 Companies
Champions I
|
Friday, July 14
| 7:00 - 11:30 a.m. |
Registration (Champions Foyer)
|
7:00 - 8:00 a.m.
|
Breakfast (Champions Foyer) |
| GENERAL SESSIONS |
|
| 8:00 - 8:45 a.m. |
Excel & More — Tips and Tricks that Work
Todd McElmurry, Curtis Blakely & Co., P.C.
Michael O'Neill, Eastex Telephone Cooperative, Inc.
Champions II & III |
| 8:45 - 9:45 a.m. |
Technology Day — Gadgets and Gizmos
Tim Owens,Cronin
Champions II & III
|
| 9:45 - 10:00 a.m. |
Break (Champions Foyer)
|
| 10:00-10:45 a.m. |
Video-OTT, Friend or Foe?
Scott Meyer, Innovative Systems
Champions II & III
|
| 10:45 - 11:30 a.m. |
Legislative/Regulatory/Association Update
Weldon R. Gray, CPA
TSTCI CEO
Champions II & III
|
| 11:30 a.m. |
Grand Prize Drawing
PAC Raffle Prize Drawing
Meeting Adjourns
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