| 7:00 a.m. - 5:00 p.m. |
Registration — Hidalgo Pre-Function
|
| 7:00 - 8:00 a.m. |
Full Breakfast — Hidalgo Pre-Function
|
| GENERAL SESSIONS |
|
| 8:00 - 8:05 a.m. |
Welcome & Opening Remarks
Steven Steele — TSTCI President — Peoples Telephone Cooperative, Inc.
Weldon R. Gray — TSTCI CEO
Hidalgo Ballroom
|
| 8:05 - 9:30 a.m. |
The Deliberate Storyteller
Keynote Speaker: Dr. Steven Shepard — Executive Crash Course Company
Hidalgo Ballroom
|
| 9:30 - 9:45 a.m. |
Break — Hidalgo Pre-Function |
| CONCURRENT SESSIONS |
|
|
9:45 - 10:35 a.m.
ACCOUNTING
|
Selected New Accounting Pronouncements — Implementation and Cost Study Issues
Blake Lackey — Curtis Blakely & Co.
Brian Sullivan — JSI - John Staurulakis, Inc.
Hidalgo Ballroom
|
9:45 - 10:35 a.m.
CUSTOMER SERVICE/
MARKETING |
Social Media - Make it work for You
Lori Vergin -— Mpower Consulting
Madero
|
10:35 - 11:25 a.m.
ACCOUNTING
|
Cost Allocations & Affiliate Transactions: Documentation is Key
Sharon Minor — MossAdams
Hidalgo Ballroom
|
10:35 - 11:25 a.m.
CUSTOMER SERVICE/
MARKETING |
Building Buzz and Brand Loyalty Through Events
Andy Johns — WordSouth
Madero
|
11:25 a.m. – Noon
ACCOUNTING |
Legislative & Regulatory Update
Weldon R. Gray — TSTCI
Hidalgo Ballroom
|
11:25 a.m. – Noon
CUSTOMER SERVICE/
MARKETING |
Building Buzz and Brand Loyalty Through Events — Your Experiences
Andy Johns — WordSouth
Madero
|
| Noon – 1:30 p.m. |
Lunch (on your own) |
| CONCURRENT SESSIONS |
|
1:30 - 2:20 p.m.
ACCOUNTING |
Financial Reports and Data Presentation for Management and Boards
Wade Wilson — Bolinger, Segars, Gilbert & Moss
Hidalgo Ballroom
|
1:30 - 2:20 p.m.
CUSTOMER SERVICE/
MARKETING |
Marketing Challenges — Services not Universally Available and Other Marketing Challenges
Dodie North — GVNW Consulting, Inc.
Madero
|
2:20 - 3:10 p.m.
ACCOUNTING |
NECA Update — Benefits of Pooling and Other Industry Issues
Unsa Chishti — NECA
Hidalgo Ballroom
|
2:20 - 3:10 p.m.
CUSTOMER SERVICE/
MARKETING
|
Escalating Customer Call Problems – Billing/Service/Accounting/and do we or don’t we use scripts!
Customer Service Panelists:
Anna Fuentez — BBT
Denise Reyna-Barrientes — VTX1 Companies
Gayle Vieth – Community Telephone Company, Inc.
Madero
|
| 3:10 - 3:25 p.m. |
BREAK — Hidalgo Pre-Function
|
3:25 - 4:15 p.m.
ACCOUNTING |
Cost Cutting Strategies and Other Efficiencies
Accounting Panel
Scott Thompson — Peoples Telephone Cooperative, Inc.
Steve Alexander — Eastex Telephone Cooperative, Inc.
Amanda Hofer — Taylor Telephone Cooperative, Inc.
Hidalgo Ballroom
|
3:25 - 4:15 p.m.
CUSTOMER SERVICE/
MARKETING
|
Customer Service & Marketing Roundtable Discussion
Discussion Leaders
Kevan Burroughs — Peoples Telephone Cooperative, Inc.
Cory Strange — EdgeTeam Technology
Andy Johns — WordSouth
Madero
|
4:15 - 5:00 p.m.
ACCOUNTING |
Upon Further Review — Findings and Issues from Reports and Audits — Lessons Learned
Gary Smith — JSI - John Staurulakis, Inc.
Brian Sullivan — JSI - John Staurulakis, Inc.
Hidalgo Ballroom
|
4:15- 5:00 p.m.
CUSTOMER SERVICE/
MARKETING |
Customer Service & Marketing Roundtable Discussion — continued
Discussion Leaders
Kevan Burroughs — Peoples Telephone Cooperative, Inc.
Cory Strange — EdgeTeam Technology
Andy Johns — WordSouth
Madero
|
