Aimee Lucas — Keynote Speaker
CCXP Vice President & Customer Experience Transformist
Aimee helps large organizations transform their customer experience with her research, strategy consulting, and training efforts. She leads Temkin Group’s research in employee engagement, culture, and B2B customer experience best practices. She has worked with clients around the world helping them understand and apply the fundamentals of customer experience to their business and engage employees in their customer-centric culture.
Aimee is a Certified Customer Experience Professional (CCXP) and founding member of the Customer Experience Professionals Association (CXPA).
Aimee says “I love helping my clients build on the positive aspects of their organization’s culture and what they do well, while guiding how they evolve so they can best serve their customers and employees.”
Aimee has over 20 years of experience improving service delivery and transforming the customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, instructional design, and training. Prior to joining Temkin Group, she was responsible for implementing the client experience strategy and managing the voice of customer program for Crowe Horwath, one of the top 10 accounting and consulting firms in the US. Previously at Crowe, she started the firm’s marketing research function, managed the design and implementation of its sales and relationship management process, and delivered instructional design and training services across the organization. Before joining Crowe, Aimee did inside sales/large account management at a global custom manufacturer and was a sports marketing assistant for the University of Notre Dame Athletic Department.
Aimee graduated from the University of Notre Dame with a bachelor’s degree in marketing management.
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