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Broadband Deployment Installer/Repairer

Customer Service Specialist

Network Administrator

Engineering Technician

General Manager

  

Broadband Deployment Installer/Repairer

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community. 

CVTC is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of a Broadband Deployment Installer/Repairer.

General Summary  

Installs, maintains, and services customer premises equipment. Typically installs copper and fiber drop wires including buried and aerial, station protectors, network interface devices, DSL as well as wireless Internet.  Also performs initial wiring or rewiring for new subscriber systems.  Explains equipment and services and answers customer questions. Completes all installation and repair related forms and reports.

Essential Job Functions

¨          Installs new services and equipment for subscribers by installing drop wires, station

            protections and network interface devices.  Wires new systems using appropriate tools.

¨          Maintains and repairs existing equipment by using test sets to locate line trouble.

¨          Determines necessary repairs which may include repairing wiring, station protectors,

            ground connections, running new wires and replacing jacks, lids and pedestals as needed.

¨          Completes all installation and repair related forms and reports.

¨          Confers with customers to further determine problems and acceptable resolutions.

¨          Installs and maintains equipment for diversified telco services including wireless and fiber

            services.

¨          On-Call Rotation.

¨          Must be able to climb ladder and other structures as needed; uses bucket truck when

            required. Lifts and carries loads of at least 50 lbs.

¨          Promotes a positive and professional image of the company to customers, co-workers,

            contractors, Management and others.

Minimum Qualifications

¨          High school diploma or equivalent.

¨          One to two years of telecommunications schooling or equivalent work experience.

¨          One to two years of experience in the installation and maintenance of telecommunications

          equipment.

¨          Excellent written and oral communication skills.

¨          Proficiency with Microsoft Office Suite (Outlook, Word & Excel).

 Knowledge, Skills and Abilities

¨          Knowledge of basic electronics, specification sheets and circuit diagrams.

¨          Knowledge of telecommunications plant equipment operations and maintenance.

¨          Knowledge of local exchange distribution network facilities.

¨          Knowledge of company products and services.

¨          Skill in operating service equipment including various hand tools and testing equipment.

¨          Ability to follow company policies and procedures.

¨          Ability to communicate with co-workers, customers and various business contacts in a

            professional and courteous manner.

¨          Ability to read and interpret documents such as maps, staking sheets, and operating and

            maintenance instruction manuals.

¨          Ability to pay close attention to detail.

¨          Ability to evaluate, test and repair sophisticated equipment.

¨          Ability to improve or redesign procedures for specific installation/repair problems.

¨          Ability to work independently and make sound technical decisions using information at

        hand.

¨          Ability to effectively function as a team player.

¨          Ability to obtain and maintain a valid Driver’s License with a satisfactory driving record.

¨          Highly motivated and a self-starter.

¨          Tower climbing skill and ability a plus.

¨          Networking knowledge a plus.

¨          Technical experience with fiber a plus.

Additional Comments:

CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to [email protected], or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:
La Grange, TX

Contact Information:
Human Resources
979-242-5911

Updated 8/16/2021


 

Customer Service Specialist

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual focused on quality customer service to join our team to fill the position of Customer Service Specialist.  

General Summary

Serves as primary point of contact for new customers.  Assists customers with billing inquiries, new service requests, upgrades and disconnects. Completes paperwork for service applications and disconnects. Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions

¨       Provides customer service by assisting customers with billing inquiries, new service requests, service plan changes, disconnects, service questions and concerns.

¨       Completes appropriate paperwork for service plan changes and disconnects.

¨       Handles reconnects of services of customers with late payments. Performs collection functions on delinquent accounts.

¨       Promotes and sells services to new and existing customers.

¨       Develops and sends correspondence to customers including membership letters, welcome packets, etc.

¨       Performs all other related duties as assigned by Management.

Minimum Qualifications

¨       High school diploma or equivalent plus one year of customer service experience.

¨       Excellent written and verbal communication skills.

¨       Proficiency with Microsoft Office Suite.

Knowledge, Skills and Abilities 

¨       Knowledge of company products and services.

¨       Knowledge of company policies and procedures.

¨       Knowledge of general office procedures.

¨       Knowledge of basic cashiering practices.

¨       Skill in operating various office equipment such as personal computer, copier, fax and telephone systems.

¨       Skill in prioritizing and completing multiple projects.

¨       Skill in identifying problems and resolutions.

Knowledge, Skills and Abilities (continued)

¨       Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.

¨       Ability to maintain confidentiality.

¨       Ability to follow written and oral instructions.

¨       Ability to work with frequent interruptions.

¨       Ability to pay close attention to detail.

¨       Ability to effectively function as a team player.

Additional Comments: CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to [email protected] or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:
La Grange, TX

Contact Information:
Human Resources
979-242-5911

Updated 8/16/2021


 

Network Administrator

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual to join our team to fill the position of Network Administrator. 

General Summary

Installs, configures, maintains, monitors, and troubleshoots telco’s and/or customers’ wireless network and data networks system to ensure a stable operation at all times.  This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links within the company and customer networks.  Performs system maintenance and troubleshooting, diagnosis and repair of company and/or customer networks.    

Essential Job Functions

¨       Install, configure, maintain, and monitors company networks to support organizational needs.

¨       Develop security procedures and respond to notifications to eliminate threats to network equipment.

¨       Troubleshoot and resolve network problems.

¨       Ensure network meets company needs for end-users by analyzing data traffic and monitoring network performance.

¨       Implement network policies, procedures, and standards.

¨       Promotes a positive and professional image of the company to customers, co-workers, contractors, Management and others.

¨       Maintain current industry knowledge.

¨       Support on-call work on nights and weekends as needed.

¨       May train users.   

Minimum Qualifications

¨       High school diploma and three to four years of equivalent experience.

¨       Bachelor’s degree in information technology preferred.

¨       2+ years’ successful network troubleshooting experience.

¨       Excellent written and verbal communication skills.

¨       Proficiency with Microsoft Office Suite.

Knowledge, Skills and Abilities 

¨       Knowledge of LAN/WAN design.

¨       Knowledge in Fixed Wireless design.

Knowledge, Skills and Abilities (continued

¨       Knowledge of TCP/IP and basic routing protocols (BGP, EIGRP, RIP, OSPF).

¨       Skill in using network equipment such as routers, servers, switches, and modems.

¨       Skill in problem solving and resolution.

¨       Skill in reading and interpreting technical documents and information.

¨       Ability to organize and prioritizes multiple work assignments.

¨       Ability to function as a team player.

Additional Comments: CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to [email protected] or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:
La Grange, TX

Contact Information:
Human Resources
979-242-5911

Updated 8/16/2021

 

Engineering Technician

Colorado Valley Telephone Cooperative, Inc.

Job Description:

Colorado Valley Telephone Cooperative, Inc. (CVTC) was established in 1953 and is located in rural Central Texas, midway between Austin and Houston.  We offer our members and customers local and long distance telephone service as well as high-speed broadband services.  We are one of the largest companies in Fayette County and are committed to giving back to our community.

CVTC is seeking a highly motivated individual to join our team to fill the position of an Engineering Technician.  

General Summary

Under supervision, plan and prepare CAD drawings for construction of new and removal or rearrangement of existing aerial and underground lines, cables, and conduits.  Assist with considering existing and future service demand, available and existing lines, and economic factors to determine new construction or rearrangements and removals required.  Selects construction routes and determines equipment requirements.  Prepares detailed construction and installation drawings and estimates equipment, labor, and material quantities. 

Essential Job Functions

¨       Plan and prepare drawings and staking sheets for new construction, removal or rearrangement of existing aerial or underground lines, cables, and conduits. 

¨       Ensure compliance with RUS and industry specifications by staking all lines to be built.

¨       Organize and file necessary paperwork and staking sheets.

¨       Select routing of path creation and determines equipment requirements as appropriate.

¨       Prepare detailed construction and installation drawings.  Estimates equipment, labor, and material quantities.

¨       Prepare necessary jurisdictional permits. (TxDoT, county, railroad crossing, pole attachments)

¨       Responsible for maintaining accurate and up-to-date facility record changes resulting from network construction using GIS Mapping system (CADTel) and facility assignment and service order management system (NISC).

¨       Requires the ability to work outside at times and meet with customers on location.

¨       Able to work with other departments in the course of work order construction and completion.

¨       Promote a positive and professional image of the company to customers, co-workers, contractors, Management, and others.

¨       Maintain a current and valid driver’s license to perform the duties of this position.

¨       Perform all other related duties as assigned by Management.

Minimum Qualifications

¨       High school diploma or equivalent plus two to four years of relevant experience. 

¨       Bachelor’s degree preferred.

¨       Broadband Deployment Installer/Repairer experience preferred.

¨       Excellent writing and speaking abilities.

¨       Proficiency with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

¨       Knowledge of CADTel and/or NISC a plus.

Knowledge, Skills and Abilities 

¨       Knowledge of telecommunications construction and engineering practices and principles.

¨       Knowledge of right-of-way easements, procedures, and policies.

¨       Knowledge and experience in telephone engineering including, but not limited to, the design of buried and aerial, copper cable and fiber optic cable is essential.

¨       Knowledge and proficiency with cable numbering in reference to color codes, binders, and buffer tubes.

¨       Knowledge and proficiency with cable numbering in reference to assignments and/or planning.

¨       Skill in operating various office equipment such as personal computer, various software programs and telephone systems.

¨       Skill in problem identification and resolution.

¨       Skill in reading and interpreting technical documents and forms including work orders, staking sheets, schematics, and specification manuals.

¨       Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

¨       Ability to organize and prioritize multiple work assignments, accurately.

¨       Ability to pay close attention to detail.

¨       Ability to work independently.

¨       Ability to make sound decisions using information at hand.

¨       Ability to display a positive attitude and effectively function as a team player.

Additional Comments: CVTC offers competitive compensation and a comprehensive benefits package as well as a challenging work environment.  CVTC is also a drug free workplace, conducting pre-employment and random post-hire drug screenings.  If you are interested in joining our team, please submit for confidential consideration a cover letter, resume and three professional references to [email protected] or mail to Colorado Valley Telephone Cooperative, Inc., Attn: Human Resources Department, P.O. Box 130, La Grange, TX 78945. E.O.E.

Job Location:
La Grange, TX

Contact Information:
Human Resources
979-242-5911

Updated 9/21/21


TLSN

General Manager

TLSN is a consortium of 41 Rural Telecommunications Carriers in Texas. Our Member Owners have been providing quality services to rural Texas customers for 50 to 100 years. TLSN was established in 1998 to coordinate the completion of the Member owned statewide fiber optic network. TLSN works with its 41 Member Companies making them the primary focus as noted by our motto “Member Owned, Member Focused, Member Driven”.  TLSN’s main office is currently located at 107 Meadowlakes Dr., Marble Falls, Texas, with employees located throughout the state.  Our ideal candidate is one who values and benefits from social networking inside and outside of the industry. 

The GM will have comprehensive financial and operational responsibilities and will report directly to the Board of Directors.

 Required Knowledge, Skills and Abilities:

  • Knowledge of telecommunications company operations, technology, and equipment.
  • Experience in formulating policy as well as developing and implementing new strategies and procedures in a team environment.
  • Skill in oral/written communication, presentations, and public speaking.
  • Skill in reading and understanding financial reports, industry regulations, and proposed legislation.

What this Position Offers You:

• An opportunity to lead an organization that believes in seizing new market opportunities and providing service to customers on a state-of-the-art Fiber Optic network.
• An attractive compensation and benefits package.

See full job description on our website at www.tlsn.us.  Please email resume and salary expectations to [email protected]

Updated 10/13/21