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The Assistant General Manager, reporting to the General Manager (GM)/CEO, is responsible for supporting and assisting the GM in a wide range of duties across the broad operations of the organization. This position is Senior to all others in the Cooperative except for the General Manager. This individual must provide effective leadership and management of operational activities related to staffing, finance and accounting, marketing and sales, contracts, plant operations and projects. Acts to assist GM to coordinate activities of individual departments, bringing harmony to the flow of work and helps ensure departments are running efficiently. Enables the GM to work most effectively and manages the company in the GM’s absence.

Education and Experience
A Master’s degree in Business Administration or related field and a minimum of 5 years work experience in telecom management; or a Bachelor’s degree and a minimum of 7 years work experience in related management level. HCTC is in an aggressive “next stage” of network modernization emphasizing Fiber-to-the-Premise as well as CLEC expansion. The successful candidate must demonstrate significant experience and accomplishments in Construction, Engineering, and Network Operations in addition to the broader desired experiences regarding Sales, Marketing, Regulatory, and Finance. See job posting at: https://www.hctc.net/careers/


Construction Manager

Dell Telephone

Job Description:

Dell Telephone Cooperative, Inc. is seeking a highly skilled-self motivated individual with strong leadership skills and successful background in telecom construction to fill the position of Construction Manager.

Job Duties:

  • Responsible for all construction projects, including improvement and maintenance of telephone facilities.
  • Supervises construction crew which includes cable splicer’s, line and ground workers, heavy equipment operators and mechanics.
  • Supervises construction progress, ensures quality standards and completion dates
  • Trains and directs aerial and buried cable construction crews. 
  • Pre-surveys job sites to determine needs for workers, equipment, materials, parts and safety provisions. 
  • Schedules personnel for projects and makes site inspections to check public safety precautions and use of prescribed safety equipment and procedures. 
  • Responds to outside plant emergency calls. 
  • May oversee contractors installing underground conduit and cable.
  • Travel throughout ILEC/CLEC area required.
  • Provides General Manager (GM) with accurate and timely status reports, ensuring GM is fully aware of all issues.


  • Bachelors Degree preferred.
  • 5+ years of experience in telecommunications, wireless infrastructure and telecom construction.
  • 5+ years of supervisory or management experience.
  • Excellent computer skills; ability to read and interpret maps.
  • Excellent written and verbal communication skills.
  • Ability to motivate employees, set priorities and complete tasks on time.
  • Valid driver’s license required, CDL preferred.
  • Background check required.

Dell Telephone Cooperative, founded in 1956, serves 10,500 square miles in rural west Texas and southern New Mexico, providing advanced telecommunication services to 1,500 ILEC members.  Delcom, Inc., a subsidiary of Dell Telephone, provides advanced voice and data solutions to 3,000 CLEC customers.

Dell Telephone offers an excellent, comprehensive benefit package; salary is commensurate with experience and qualifications.

Please submit a resume, salary requirements, and three professional references to:

Denny Bergstrom, General Manager
PO Box 67
Dell City, Texas 79837
Or email [email protected]

Updated 4/25/18

Technical Support Specialist

Peoples Communication

Department: Customer Service

Reports to: Customer Service Supervisor 

FLSA: Non-Exempt 

Location: Quitman, TX OR Royse City, TX

Position Summary: Provides customer service and technical support to internet customers. Researches complex internet problems and issues to determine solutions. Updates customer internet account information as appropriate.

Essential Job Functions:

  • Provides technical support to internet customers by answering phone calls, gathering relevant information and troubleshooting and resolving problems and issues.
  • Researches complex internet problems and issues to determine solutions.
  • Updates customer internet account information as appropriate.
  • May perform special internet-related projects as requested.
  • Performs all other related duties as assigned by management.*

Knowledge, Skills and Abilities:

  • Knowledge of computer operating systems.
  • Knowledge of web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.
  • Knowledge of company policies and procedures.
  • Knowledge of computer hardware and software.
  • Knowledge of company products and services.
  • Skill in operating various types of internet equipment such as modems and/or routers. .
  • Skill in operating various office equipment such as personal computer, copier, fax machine and telephone system.
  • Skill in problem solving and resolution.
  • Ability to communicate with customer, co-workers and various business contacts in a professional and courteous manner.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to pay close attention to detail.
  • Ability to read and interpret technical documents.   

Education and Experience:

High school diploma or equivalent required. One (1) to two (2) years of specialized training in computer science and one (1) to two (2) years’ experience in internet customer service i

Interested candidates should visit our website at www.peoplescom.net/careers/ for more information and to apply.

Updated 4/25/18


I/R Technician 

Peoples Communication

Department: I/R

Reports to: I/R Supervisor 

Location:  Royse City, TX

Position Summary:Installs, maintains and services customer’s home or business location. Typically installs drop wires, station protectors and network interface devices and performs initial wiring and rewiring for new subscriber systems. May install and maintain broadband communications equipment.

Essential Job Functions:

  • Installs new service and equipment for subscribers by installing drop wires, station protections and network interface devices. Wires new systems using appropriate tools.
  • Maintains, troubleshoots and repairs existing outside plant by using test equipment to locate line trouble. Determines necessary repairs which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed from the Central Office MDF to the customer location.
  • Completes all installation and repair related forms and reports.
  • May confer with customers to further determine problems and acceptable resolutions. Discusses POTS, DSL or other service needs with the Customer and makes appropriate recommendations.  
  • May install and maintain other unregulated equipment.
  • May install and maintain equipment for diversified telco services including broadband communications, video, alarms, fiber optic facilities, etc.
  • Maintains copper loop facilities.
  • Maintains all company issued equipment to ensure proper working order.
  • Maintains material inventory on work vehicle.
  • Locates cable as needed on a 24/7 hour basis.
  • Performs all other related duties as assigned by management.*

Knowledge, Skills and Abilities:

  • Knowledge of basic electronics, specification sheets and circuit diagrams.
  • Knowledge of telecommunications plant equipment operations and maintenance.
  • Knowledge of local exchange distribution network facilities.
  • Knowledge of RUS practices and standards.
  • Knowledge of basic computer skills.
  • Knowledge of company products and services.
  • Knowledge of company policies and procedures.
  • Skill in operating service equipment including various hand tools and testing equipment.
  • Ability to operate vehicle in a safe and responsible manner.
  • Ability to identify and distinguish colors.
  • Ability to identify and distinguish various tones/levels.
  • Ability to communicate with co-workers and various business contacts in a professional and courteous manner.
  • Ability to read and interpret documents such as maps, staking sheets and operating and maintenance instruction manuals.
  • Ability to pay close attention to detail.
  • Ability to evaluate, test and repair sophisticated equipment.
  • Ability to improve or redesign procedures for specific installation/repair problems.
  • Ability to work independently and make sound technical decisions using information at hand.
  • Ability to be on call 24/7.
  • Ability to effectively function as a team player.

Education and Experience: High school diploma or equivalent plus two (2) years of telecommunications training or equivalent work experience. Two (2) years of experience in installation and maintenance of telecommunications equipment also required.

Interested candidates should visit our website at www.peoplescom.net/careers/ for more information and to apply.

Posted 8/23/18



Hill Country Telephone Cooperative, Inc.

Supervises all human resources activities including employment, compensation, benefits, and record keeping to ensure compliance with regulations. Supervises daily activities of human resources personnel and employment related activities. Maintains company compensation program. Oversees administration of employee benefits programs. Maintains and implements human resources policies and procedures. Assesses employee training needs and develops or arranges for training.

Education and Experience
Bachelor’s degree in human resources, business administration, related field, or equivalent plus five to seven years of experience in human resources management. PHR and/or SPHR designations required. Experience with NTCA/United Healthcare benefits highly attractive.
See job posting at: https://www.hctc.net/careers/

Company Benefits Package

Health insurance, 401(k) plan, retirement plan, vacation and sick leave, life insurance, and short and long-term disability.

Job Location
Ingram, Texas (located in the beautiful Texas Hill Country just 1 hour from San Antonio and 2 hours from Austin).

Salary Range and Work Hours
Competitive salary commensurate with experience.
40 Hours Per Week
This position may be filled at any time.

Submit resume and application (available online at www.hctc.net) to the attention of Human Resources.
Mail: Hill Country Telephone Cooperative, Inc.
P. O. Box 768, Ingram, TX 78025
Hand-Deliver: 220 Carolyn Street, Ingram, Texas
FAX: 830-367-5994
Email: [email protected]
This institution is an equal opportunity provider and employer.