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CSR/Sales Position 

Installer/Repairman

 

Installer/Repairman

South Plains Telephone Cooperative, 2425 Marshall St., Lubbock, Texas, is currently searching for an installer/repairman. This position is NOT an entry-level position, and all applicants will be subject to testing by South Plains and will need to present their past job history and qualifications.

Contact Corey Seymour, Plant Manager, at 806-763-2301 or [email protected].


CSR/Sales Position

ACI/Pathway is seeking a highly motivated individual to join its CSR/Sales team! Bilingual preferred and would like for the individual to have experience with Innovative Systems Elation software but not required.

Essential Job requirements may include but not limited to:

• Provides excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by email, or mail.

• Comply with Company CPNI and Red Flag rules.

• Promotes and sells Company products/services to new and existing customers.

• Receives and processes Service Orders.

• Verifies customer charges are correct on service order before closing to ensure correct billing to the customer.

• Entering and following up on trouble tickets.

• Addresses reported troubles; researches billing disputes; and applies appropriate treatment to resolve customer complaints. 

• Accepts customer payments and posts to the appropriate accounts when payment is received.

• Balances cash drawer daily and ensures accuracy of all cash transactions and associated reports.

• Establishes and enforces special payment arrangements and post information accurately on customer accounts.

• May collect money owed on unpaid accounts and insufficient funds checks as needed.

• Writes routine letters and correspondence to customers.

• Investigates returned mail on customer accounts; processes address changes on billing system and update directory listing as requested by the customer.

• Completes, files, and/or maintains records or reports as assigned by Management.

• Maintains directory, 911 and other database extracts.

• Receives and assists in accurate inventory maintenance of customer premise equipment and files with accounting department.

• Effectively communicates and contributes to the team to promote an efficient and productive team environment.

• Complies with company policies and procedures.

• Demonstrates dependability through promptness, good attendance and adherence to timelines and schedules.

• May be required to travel overnight occasionally for training, meetings, and conferences.

• Performs all other related duties as assigned by management.  

Knowledge, Skills, and Abilities:

• A friendly, outgoing personality with an aptitude for good customer and public relations is a must.

• Strong communication and telephone skills.

• Ability to communicate and present information effectively at all times, both in writing and in speaking.

• Skilled in using personal computer and related software; copier; calculator; phone system; and fax machine.

• Can effectively use MS Word, MS Excel, MS Outlook and Company specific software programs related to job duties.

• Be familiar with Company offerings

• Possesses excellent organizational skills and pays close attention to detail.

• Skill in identifying problems and resolving them.

• Ability to calculate amounts correctly for customer billings and products/services cost comparisons.

• Ability to read, interpret and understand documents, manuals, reports, and forms.

• Ability to work in a fast pace environment while prioritizing and completing multiple projects accurately within given timelines/deadlines.

• Ability to work independently and to work with a team.

• General troubleshooting skills.

Benefits:

Hourly pay plus excellent commissions

  • Health, Dental and Vision Insurance
  • Paid Vacation, Personal Time Off and Holidays
  • Group Life Insurance
  • 401(k) plan 

Please send resume to [email protected]